7kkk's Privacy Policy

1 Introduction & Scope

7kkk ("we", "us", "platform") provides a safe and trusted service for online gaming players in Bangladesh. This privacy policy statement ("policy") explains what information we collect when you use 7kkk's website, applications, or related services, how we process that information, and what steps we take to protect your privacy.

This policy applies to all registered and unregistered users of our platform. By using our services, you acknowledge the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

7kkk is intended only for individuals aged 21 (twenty-one) or older. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will delete it immediately.

2 Information We Collect

7kkk may collect your information in various ways. The different categories of information collected are described below:

2.1 Registration and Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred username
• National ID card or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account information (for bank transfers)
• Deposit and withdrawal history
• Transaction reference numbers

Note: We do not store full card numbers or bank passwords. Financial transactions are processed through SSL encryption.

2.3 Activity and Usage Information

• Gaming history and preferred game categories
• Time spent on the platform and session details
• Records of bonus and promotion usage
• VIP level progress and cashback history

2.4 Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Information obtained from cookies and similar tracking technologies
• Login time and location-related data
• Referral source (where you came from before reaching our site)

2.5 Communication Information

• Messages sent through live chat and email support
• Complaint and feedback submission details
• Responsible gaming related requests

3 Purpose of Using Information

7kkk uses your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Completing the account registration process and verifying identity
• Processing deposits and managing withdrawals
• Providing bonuses, cashback, and VIP benefits
• Personalizing the gaming experience
• Ensuring account security and preventing fraudulent activity

3.2 Customer Service

• Providing support through 24/7 live chat and email
• Resolving complaints and issues
• Notifying users of important account-related matters

3.3 Responsible Gaming

• Monitoring gaming behavior and identifying potential risks
• Managing self-exclusion and limit-setting requests
• Ensuring age verification

3.4 Platform Development

• Analyzing user experience and improving service quality
• Identifying and resolving technical issues
• Testing new games and features

4 Cookies & Tracking Technologies

7kkk uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our website remember your preferences.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining your login state.
• Performance Cookies: Used to analyze site usage and improve services.
• Preference Cookies: To remember your language and other preferences.
• Security Cookies: To prevent fraudulent activity and unauthorized access.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some important features of our platform to not work properly.

5 Information Sharing & Disclosure

7kkk does not sell, rent, or commercially distribute your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third-party technology providers we use to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay and banking partners) and game developers such as Pragmatic Play, JILI, PG Soft, Spribe, or Evolution Gaming. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose relevant information in response to court orders, government directives, or legal processes. In such situations, we will make reasonable efforts to notify you, unless prohibited by law.

5.3 Security and Fraud Prevention

Relevant information may be shared with the appropriate authorities to protect platform security and prevent money laundering or fraudulent activity.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving 7kkk, user information may form part of the transferred assets. In such cases, the new operating party will be required to comply with this policy.

6 Data Security Measures

7kkk adopts industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: The highest level of encryption is applied during data transmission.
• Firewall and Anti-Intrusion Systems: Advanced security layers to prevent unauthorized access.
• Two-Factor Authentication: An additional verification layer to protect your account.
• Regular Security Audits: Periodic reviews conducted to identify potential vulnerabilities.
• Staff Training: All staff are trained to follow the privacy policy when handling personal information.
• Access Controls: Only authorized personnel have access to personal information.

Even so, complete security on the internet cannot be guaranteed. If you notice any suspicious activity on your account, please notify our support team immediately.

7 Data Retention Period

7kkk retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations:

• Account Information: For the full duration the account is active, and for a defined period after closure as required by law.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Gaming Logs: For a defined period for technical support and dispute resolution purposes.
• Communication History: For a defined period for service improvement and dispute resolution purposes.

Once the defined period has passed, we securely delete your information or anonymize it in a way that prevents you from being identified.

8 Your Rights & Controls

You have the following rights over your personal information:

8.1 Right of Access

You may request a copy of the information 7kkk holds about you. We will provide the relevant information within a reasonable timeframe.

8.2 Right to Rectification

If your information is incomplete or incorrect, you may request a correction. Update your information through account settings or with the help of our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that we may be required to retain information necessary for fulfilling legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. Change this preference through the 'unsubscribe' link in email messages or through support.

8.5 How to Exercise Your Rights

To exercise these rights, contact our support team. We will verify your identity and respond in a timely manner.

9 Protection of Minors

7kkk is intended only for individuals aged 21 (twenty-one) or older. We do not knowingly collect personal information from minors or provide services to them.

We verify age during the registration process. If we become aware that a minor has created an account on our platform, we will immediately delete that account and the associated information.

If you believe a minor is using our services, please let us know at [email protected].

10 Third-Party Links

7kkk's platform may occasionally contain references to third-party sites or services, such as payment gateway portals. These sites have their own privacy policies and we are not responsible for how they handle information. We advise you to read the policies of any third-party sites before using them.

11 Changes to This Policy

7kkk may periodically review and update this privacy policy. For significant changes, we will:

• Display a clear notice on the website
• May notify registered users by email
• Clearly state the effective date of the new policy

If you continue using our services after any changes, you will be considered to have accepted the updated policy. A separate notice may not be given for minor changes to the policy. We therefore recommend that you visit this page regularly.

12 Contact Us

For any questions, concerns, or requests regarding this privacy policy or your information, please contact us:

Our support team will verify your request and respond promptly. For data-related requests, we may need to verify your identity.